Troubleshooting

docker login says unauthorized (401)

docker login registry.reelhost.app says "unauthorized", or docker compose pull says access denied or "Sign in first".

  • Username is the email address exactly: the one the free key was sent to, or the email on your license.
  • Password is the key, starting with RH-, copied without spaces. It isn't a password for your account.
  • Sign in as the same user that runs Docker: if you use sudo docker compose, sign in with sudo docker login.
  • Lost the free key? Ask again on reelhost.app: you get the same key. Lost your license key? Use Find my key.
  • A refunded or deleted license no longer signs in. Ask for a free key, or write to us from your account.

Still stuck? Click Get help at the bottom of Reelhost's sidebar, or ask us in your account. All help topics.