Draft, pending legal review. This policy isn't final and may change before launch.

Refund policy

Last updated: October 1, 2026

30-day money-back guarantee

If Reelhost isn't right for you, ask within 30 days of a payment and we'll refund it in full. No questions asked, and you don't need to explain why. This covers a Lifetime purchase, a first Yearly payment, and a Yearly renewal.

The free check-up lets you see every problem and every change before you pay, so you know what you're buying.

How to ask for a refund

• Sign in to your account, open Billing and choose Ask for a refund. Or
• Email support@reelhost.app from the address you bought with, and include your order number if you have it. Or
• Use the link in your receipt email from our payment provider, [Lemon Squeezy].

We aim to answer within two business days. The refund goes back to your original payment method; banks usually take 5 to 10 business days to show it.

What happens after a refund

• Your license key is deactivated, so the app returns to the free check-up.
• Fixes you've already applied stay on your PC and keep working. Reelhost never undoes them remotely.
• Your backups stay on your PC too.
• A watchhome.app address on the refunded plan stops being kept up to date.

Cancelling a yearly plan

You can cancel anytime from your receipt email or by writing to us. Cancelling stops the next renewal; your plan stays active until the end of the year you've paid for. If you cancel within 30 days of a payment, you can also ask for that payment back.

After 30 days

We don't usually refund payments older than 30 days, but if something has gone wrong, write to us anyway. Your rights under local consumer law are not affected by this policy.

Contact

Wizzered Inc., [postal address]. Email support@reelhost.app.